Get in touch with the Mechnaxx team
Whether you have a pre-sale question, need technical assistance, or want to discuss a custom chipper configuration — our team is ready to help.
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General Inquiries
info@mechnaxx.com
Questions about products and availability
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Sales
sales@mechnaxx.com
Quotes, bulk orders, custom configurations
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Technical Support
support@mechnaxx.com
Equipment issues, parts, and service
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Returns & Refunds
returns@mechnaxx.com
Initiate returns, RMA requests
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Privacy Requests
privacy@mechnaxx.com
Data access, deletion, and opt-out
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Shipping & Logistics
logistics@mechnaxx.com
Delivery questions, freight coordination
Business Hours
| Day | Hours (EST) | Availability |
|---|---|---|
| Monday – Friday | 8:00 AM – 6:00 PM | Full support |
| Saturday | 9:00 AM – 1:00 PM | Email only |
| Sunday & Holidays | Closed | Unavailable |
Response Times
- Email inquiries — responded to within 1 business day
- Sales quotes — provided within 2–3 business days for standard units, up to 5 for custom configurations
- Return requests — reviewed within 3 business days of submission
- Technical support — acknowledged same business day