How we collect, use, and protect your data
Mechnaxx (“we,” “our,” or “us”) is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard data when you use our website or purchase heavy machinery from us.
Information We Collect
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, company name, job title | Account creation, order processing |
| Contact Data | Email address, phone number, billing and shipping address | Order fulfillment, customer support |
| Transaction Data | Order history, payment method type, invoice records | Accounting, fraud prevention |
| Technical Data | IP address, browser type, device info, cookies | Site security, analytics |
| Usage Data | Pages visited, time on site, product views | Improving our website and catalog |
| Communication Data | Emails, support tickets, inquiry forms | Customer service records |
How We Use Your Information
- Processing and fulfilling equipment orders
- Arranging freight logistics and delivery coordination
- Sending order confirmations, shipping updates, and invoices
- Providing after-sales support and warranty assistance
- Sending relevant product updates and industry news (with your consent)
- Complying with legal obligations and preventing fraud
Data Sharing
We do not sell your personal data. We share information only with:
- Freight and logistics partners — to arrange equipment delivery
- Payment processors — to securely handle transactions
- Manufacturers — when processing warranty or service requests
- Legal authorities — when required by law
Data Retention
We retain customer records for 7 years to comply with financial and legal obligations. After this period, data is securely deleted or anonymized.
Your Rights
Access & Portability
Request a copy of the personal data we hold about you
Correction
Request correction of inaccurate or incomplete data
Deletion
Request deletion of your data (subject to legal retention requirements)
Opt-Out
Unsubscribe from marketing communications at any time
To exercise any of these rights, contact us at privacy@mechnaxx.com.
Security
We use industry-standard encryption (TLS/SSL), secure payment gateways, and access controls to protect your data. No system is 100% secure — we encourage you to contact us immediately if you suspect unauthorized use of your account.
Cookies
Our website uses essential cookies for functionality and optional analytics cookies. You can manage cookie preferences in your browser settings at any time.
Policy Updates
We may update this policy periodically. Material changes will be communicated via email to registered customers. Continued use of our services after updates constitutes acceptance.